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RECENT NEWS & EVENTS
AV/VTC MAINTENANCE SERVICES
Our Audio Visual (AV) and Video Conferencing (VTC) Maintenance Services will provide a proactive technical approach/methodology of support services to support our customers’ mission-critical AV and VTC environments that is SLA-driven.
These proactive support services will encompass a 24 X 7 support coverage with a
customer designated response time. This is a turn-key, rapid-response coverage for
hardware, software, labor, and services for our valued customers' AV/VTC solutions
and environments. This Support Service includes the following, industry-leading support
services:
- 24 X 7 hardware and support telephone support
- An NTG trained and certified technician is dispatched to arrive on-site at an SLA/customer-designated timeframe on a 24 X 7 basis
- NTG’s Technical Help Desk will perform preliminary troubleshooting, remote diagnostics (if available) and a possible test call to identify the problem before ordering parts for shipment. For issues that cannot be resolved remotely, NTG will provide on-site technical support to return covered hardware/software products to operational condition - repairing/replacing components or entire units as necessary
- NTG will repair or replace equipment within a SLA/customer-designated timeframe
- Escalation Management - NTG will establish escalation procedures to enlist specialized expertise from NTG and the selected third-party hardware and software vendors
- Preventive Maintenance - NTG will provide preventive maintenance and periodic system reviews throughout the year as SLA/customer-designated by an NTG certified technician
OTHER ENQUIRIES
Our sales and services/technical support staff is available on a 24 X 7 basis to help our valued customers with their AV/VTC/IT infrastructure and environment. We are fully aware of our customers’ challenges in the implementation and on-going management and support of their mission-critical AV/VTC/IT systems - we’re just a phone call away from resolving your AV/VTC/IT infrastructure, issues and/or concerns.
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